Identify a High-Cost Task
- Goal: pick the fastest win with clear ROI.
- Map the current process (inputs, tools, handoffs, edge cases).
- Quantify cost: volume, time per item, error rate, SLA risk.
- Capture constraints: data sensitivity, approvals, compliance rules.
- Define success metrics and "done" criteria.
- Deliverables: opportunity brief, baseline metrics, risk register, KPI targets.