1. Acceptance of Terms
By accessing Intercognito AI Systems’s website or engaging our services, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, you must not use the site or services.
2. Scope of Services
We provide automation solutions and AI agent services as described on our website and in project-specific proposals or Statements of Work (SOW). Any timelines, deliverables, and responsibilities will be stated in the applicable SOW.
3. Accounts & Access
If you create an account or provide access to your systems, you are responsible for maintaining security of credentials and ensuring we receive only the minimum access necessary to deliver the services.
4. Fees, Invoices & Refunds
- Fees & billing: Fees are described in your proposal/SOW or order form. Unless otherwise stated, all fees are exclusive of taxes.
- Payment terms: Invoices are due as specified in the SOW or on the invoice.
- No refunds: All payments are final and non-refundable, including but not limited to setup fees, retainers, milestones, and subscription periods. By making a payment, you acknowledge and accept this no-refund policy.
- Suspension: We may suspend work or access for overdue amounts.
5. Proposals & Statements of Work
Where there is a conflict between these Terms and a signed SOW, the SOW governs solely for the conflicting subject matter. Changes to scope require written agreement.
6. Intellectual Property
- Our IP: We retain ownership in our pre-existing IP, frameworks, templates, and tools.
- Deliverables: Rights to project deliverables will be as specified in the SOW; absent such terms, we grant you a non-exclusive license to use deliverables internally for your business.
7. Confidentiality
Both parties agree to protect non-public information disclosed for the purpose of the services and to use it only as necessary to perform obligations under the engagement.
8. Data Protection & Security
We employ reasonable safeguards to protect client data and follow the practices described in our Privacy Policy. You remain responsible for the legality of data you provide and for obtaining necessary permissions.
9. Third-Party Services
Our solutions may integrate with third-party tools or platforms. Your use of such services is subject to those providers’ terms and privacy policies.
10. Acceptable Use
You agree not to misuse the website or services, including without limitation any activity that is unlawful, infringes IP, or attempts to disrupt or compromise systems or data.
11. Disclaimers
Except as expressly stated in an SOW, the site and services are provided “as is” without warranties of any kind, whether express, implied, or statutory.
12. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages. Our aggregate liability relating to the services will not exceed the amounts paid by you for the services giving rise to the claim in the twelve (12) months preceding the claim.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your misuse of the services, your data, or your breach of these Terms.
14. Termination
Either party may terminate an engagement as set out in the SOW or if the other party materially breaches these Terms and fails to cure within a reasonable period. Payments already made are non-refundable.
15. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date above.
17. Contact
Questions about these Terms? Email [email protected] or write to our head office address on the Contact page.